Refund & Return policy
Here’s the English translation of your text, with all email addresses replaced by Contact@flaurielle.com:
By placing an order, you confirm that you have read, understood, and accepted the following policies:
ORDER CANCELLATION
A cancellation is possible within the first 6 hours after purchase. After that, your order will automatically be sent to the warehouse for packaging and shipping.
A management, processing, and transaction fee of 10% of the total order value will be charged for cancellations.
We would greatly appreciate it if you could let us know the reason for the cancellation, as this helps us improve our products and services.
ORDER MODIFICATION
If you notice that you made a mistake when filling out the shipping information or making a purchase, simply send us an email within 24 hours to our support email Contact@flaurielle.com.
Please check the order confirmation email sent to you immediately after placing the order to verify all information.
RETURNS AND EXCHANGES
We accept returns of products shipped by us if the item is damaged, defective, incorrectly specified, or if parts of the order are missing.
Our return policy is valid for 15 days from the date of arrival. If more than 15 days have passed since you received the goods, we unfortunately cannot offer you a refund or exchange.
To complete your return, please contact our support team by email at Contact@flaurielle.com for further information. Please send us photos of your received package with the shipping label, showing the incorrect/defective/damaged part.
Please note that you are responsible for covering the return shipping costs.
REFUNDS
Once we have received and inspected your return, we will send you an email to confirm receipt. We will also inform you whether your refund has been approved or rejected.
If your refund is approved, it will be processed, and the amount will be automatically credited to your credit card or original payment method within 2–5 business days.
If you have not yet received your refund, please check your bank account or credit card statement again, as it may take some time before the refund is officially posted.
If you have done all of this and still have not received your refund, please contact us at Contact@flaurielle.com.
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